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Customer Questions & Answers for
Canvio® Basics 3.0

Customer Questions & Answers:
71 Questions
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62 Answers
Canvio® Basics 3.0 Page

Questions & Answers for Canvio® Basics 3.0

Question

need quick install guide for the 3.0

asked 2 years ago
by
Anonymous
on Canvio® Basics 3.0
1 answer
Answers
answer 1
Need an install guide for Canvio Basic 3.0. No instructions included.
answered 1 year, 8 months ago
by
Anonymous
Question

can rhe canvio connect to the thrive

asked 2 years, 10 months ago
by
Anonymous
on Canvio® Basics 3.0
1 answer
Answers
answer 1
I contacted Toshiba tech support and was told that none of the canvio portable drives will work with the Toshiba Thrive. Touch pads.
answered 1 year, 9 months ago
by
Anonymous
Question

yes

How do I reformat to the original 1TB capacity? I have used the drive as the recovery disk for the recently purchased netbook. Now my 1tb drive can only store up to 31 GB.
asked 1 year, 10 months ago
by
Bill
on Canvio® Basics 3.0
1 answer
Answers
answer 1
Please contact Toshiba Tech Support @ 1-800-457-7777 for assistance.
Staff Answer
answered 1 year, 10 months ago
by
toshibastaff
 - Irvine, CA
Question

how do I get a rma i can not find this drive listed it's a year old?

asked 1 year, 10 months ago
by
Anonymous
on Canvio® Basics 3.0
1 answer
Answers
answer 1
Please call Toshiba Tech Support @ 1-800-457-7777 for assistance.
Staff Answer
answered 1 year, 10 months ago
by
toshibastaff
 - Irvine, CA
Question

I have a laptop when I hookup my External Hard drive to my computer, the computer sees it and it is Device Manager ( when I go to it) but when I go to

I have a laptop when I hookup my External Hard drive to to it, the computer sees it and it is in Device Manager (when I go to it) but when I go to " My Computer" it is not being assigned a drive letter. Therefor I can't go in and view the drive.
asked 1 year, 11 months ago
by
Gee
on Canvio® Basics 3.0
1 answer
Answers
answer 1
Please contact Toshiba Tech Support @ 1-800-457-7777 for assistance.
Staff Answer
answered 1 year, 11 months ago
by
toshibastaff
 - Irvine, CA
Question

Where is the site to register a Canvio 1TB usb HD??

asked 2 years, 7 months ago
by
Anonymous
on Canvio® Basics 3.0
1 answer
Answers
answer 1
Toshiba products are registered through the Toshiba Support website @ http://support.toshiba.com.
Staff Answer
answered 1 year, 11 months ago
by
toshibastaff
 - Irvine, CA
Question

how to register my HDD for 3 year warranty?

asked 2 years, 1 month ago
by
teji
 - mississauga
on Canvio® Basics 3.0
1 answer
Answers
answer 1
Toshiba products are registered through the Toshiba Support website @ http://support.toshiba.com.
Staff Answer
answered 1 year, 11 months ago
by
toshibastaff
 - Irvine, CA
Question

How do you turn it back on?

I turned off the time machine last time I used it because I did not need it to keep backing up every hour. However, when I plugged it in this time, the box that previously popped up that allows you to turn it on and off did not pop up. Does anyone know how to access that?
asked 1 year, 11 months ago
by
Anonymous
on Canvio® Basics 3.0
1 answer
Answers
answer 1
I posted this question and was able to resolve it with an Apple Care representative (for a Macbook Pro), so in case it is helpful to anyone else:

1. Click on the apple in the upper left hand corner.
2. Select "System Preferences"
3. Double click on "Time Machine" in the "System" section
4. Slide the Off-On switch to "On"
5. Click "Select Disk..."
6. Select Time Machine

And you should be good to go!
answered 1 year, 11 months ago
by
Anonymous
Question

Can I save all my documents on the portable hard drive and leave the originals on my computer?

asked 2 years, 3 months ago
by
Wendy
on Canvio® Basics 3.0
1 answer
Answers
answer 1
Definitely, once the hard drive is connected and recognized by the computer you can arrange the documents in any manner you like.
Staff Answer
answered 2 years, 2 months ago
by
toshibastaff
 - Irvine, CA
Question

Are Toshiba external hard drives formatted to FAT32?

asked 2 years, 3 months ago
by
Anonymous
on Canvio® Basics 3.0
1 answer
Answers
answer 1
No, Toshiba external drives are formatted to NTFS by default.
Staff Answer
answered 2 years, 2 months ago
by
toshibastaff
 - Irvine, CA
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